Privacy Policy

1. Introduction

ProRank ("we," "our," or "us") is a business reputation management platform operated by Provision. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at www.prorank.in and related services.

2. Information We Collect

Account Information: When you register, we collect your name, email address, and/or phone number for authentication purposes.

Platform Data: When you connect third-party platforms (Google Business Profile, Facebook, Instagram), we access and store data such as business reviews, posts, ratings, and profile information through their official APIs. We only access data that you explicitly authorize.

Usage Data: We collect information about how you interact with ProRank, including pages visited, features used, and actions taken.

AI Interactions: Messages you send to our AI Growth Engine are stored to provide personalized business advice and maintain conversation context.

3. How We Use Your Information

• To provide, operate, and maintain ProRank's services
• To analyze your business presence and generate growth roadmaps
• To create and publish social media content on your behalf (only with your explicit approval)
• To manage and respond to customer reviews
• To send you service-related communications, reports, and notifications
• To improve and personalize your experience

4. Third-Party Platform Access

When you connect Google Business Profile, Facebook, or Instagram, we use OAuth 2.0 for secure authorization. We request only the permissions necessary to provide our services. You can disconnect any platform at any time from your dashboard settings, which will revoke our access.

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data with:

• Service Providers: Third-party services that help us operate our platform (hosting, email delivery, AI processing)
• Legal Requirements: When required by law or to protect our rights

6. Data Security

We implement industry-standard security measures including encryption in transit (HTTPS/TLS), secure token storage, and access controls. However, no method of transmission over the Internet is 100% secure.

7. Data Retention & Deletion

We retain your data for as long as your account is active. You may request deletion of your account and all associated data by contacting us at support@prorank.in. Upon request, we will delete your data within 30 days, except where retention is required by law.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Disconnect third-party platforms at any time
• Opt out of non-essential communications

9. Cookies

We use essential cookies for authentication and session management. We do not use third-party tracking cookies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:

Provision
Email: support@prorank.in
Website: www.prorank.in